Refund policy

Welcome to the MyMart marketplace

       

      Mymarts offers a 7-day money-back guarantee on all products sold through our website. If you are not satisfied with your purchase for any reason, you may return it for a full refund.

      To be eligible for a refund, the product must be in its original condition and packaging. You must also provide a receipt or other proof of purchase.

      Refunds will be processed within 7 working days of receiving the returned product.

      Exceptions to the Refund Policy

      The following products are not eligible for a refund:

      • Products that have been used or damaged
      • Products that have been opened or tampered with
      • Products that are not in their original condition or packaging
      • Products that are not accompanied by a receipt or other proof of purchase

      Refunds for Damaged or Missing Products

      If you receive a damaged or missing product, you must contact Mymarts customer service within 24 hours of receiving the shipment. We will investigate the issue and issue a refund or replacement as appropriate.

      Refunds for Wrongful Delivery

      If you receive the wrong product, you must contact Mymarts customer service within 24 hours of receiving the shipment. We will arrange for the correct product to be delivered to you free of charge.

      How to Request a Refund

      To request a refund, please contact Mymarts customer service at [email protected] or 03-111-649-649. We will need your name, order number, and reason for the refund.

      Thank you for shopping with Mymarts!

      We hope you are satisfied with your purchase. However, if you are not, we offer a 7-day money-back guarantee on all products sold through our website. Please contact us if you have any questions or concerns.

       

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